A: We will ship your order within 2 business days. However, the tracking number may take a few days to be updated in the system.
A: Yes, you can request changes, but you must contact us within 12 hours of placing the order. Please note that we cannot guarantee successful changes, as modifying the order becomes difficult once it has been sent to the factory for processing.
A: Yes! Once your order is shipped, we will send you an email containing the tracking number.
A: Tracking information updates only after the package arrives in your destination country, clears customs, and is transferred to your local courier (such as DHL, UPS, or FedEx). No updates will appear before this handover, so please do not worry.
A: For U.S. and EU customers, no tax will be charged if your order is a completed coop. Due to customs regulations, we may split your coop into 2 packages. Both packages contain all parts needed to assemble the full coop.
A: Yes, you can refuse delivery, but you will be responsible for any expenses incurred (e.g., return shipping fees).
A: Yes, you can request re-delivery, but you will bear all associated costs. Additionally, if the package is returned due to an incorrect or incomplete address provided by you, you will also be responsible for the resulting expenses.
A: In rare cases, if your shipping address is classified as a “remote area” by the courier, an additional fee may apply. The amount varies based on the specific address, and we will notify you of this fee before processing.
A: The warranty period begins on the day you receive your package and lasts for 5 years.
A: Please contact our customer support immediately—we will do our best to assist, but we cannot guarantee the change will be possible. Once the courier has processed the shipment, address modifications may no longer be allowed. If there is an additional charge for changing the address, we will notify you beforehand, and you will be responsible for covering this cost.
